How to Order Your Astro-Conversion or Astro-Camera

Options for ordering your Astro Modification or Astro Modified Camera

Astrophotography Conversion Ordering Options: A lot of our customers send their own digital camera to us for their conversion. Ordering a conversion can be completed on our Astro Conversions page. New Astroconverted Cameras are available for purchase through our online store here and browse the available cameras for sale. (Please contact us for additional information regarding specific models and available options.)

Astro-Conversion Orders: Once you have placed a conversion order using our website you will receive an automatically geneated confirmation email for your review. Please review this information for accuracy and notify us of any changes or corrections that need to be made. After a member of our staff has personally reviewed your order you will receive an additional instructional email with specific instructions pertaining to your order including shipping instruciton for sending your camera to our facility. Our current turnaround for the conversion is 5-10 business days (seasonal and supply delays may occur).

Astro-Camera Orders: For Astro Camera orders you will immediately receive an automatically generated email for your review. Please review this information for accuracy and notify us of any changes or corrections that need to be made. After our staff has personally reviewed your order you will receive an additional email listing the details of your order including the actual shipping timeline. Most Astro Camera orders are shipped within 5-7 business days (seasonal and supply delays may occur).

Please contact us by email at: info@spencerscamera.com with any questions you may have including whether or not we can convert a camera model not listed on our site.

**** The Dust Reduction System of your camera will be removed during the conversion process rendering it unusable. The dust reduction system can be reinstalled at an additional charge. Please be sure to disable this function within the settings of your camera. Failure to do so may result in a temporary camera error. If your camera displays a Dust Reduction System error you can disable the function within the camera menu. ****

Our goal at Spencer's Camera is to provide fast and reliable conversion and repair service at a reasonable cost. We have many repeat customers including NASA, US Naval Research Laboratory, US Department of Homeland Security, many School Districts, Universities (Including MIT and Harvard), Police Departments, Camera Stores, Professional Photographers, Videographers, Artists, Medical Professionals and many serious amateur photographers. Please click on our Preferred Professionals link for a list of trusted professionals in our area.

---

Astro-Conversion Order Instructions

The simplest way to place an order for an Astro-Conversion is to follow the checkout process on our web page at www.spencerscamera.com. Simply click on the order option of your choice within the left navigation area of our website. After making your selection of the service or product of your choice, select the filter option and any other available options of your choice and click "Place Into Cart". Then, simply complete the order/payment process using the online shopping cart. (Yes, we do accept international orders. Shipping charges for international orders will be automatically calculated at the time of checkout. For Non-US or Non-Canadian customers new requirements apply: International Customers. For other shipping options please contact us for a quote.)

After you have finished the checkout process for your order you will receive two order confirmation emails. The first confirmation message is automatically and immediately generated and will contain the specifics of your order; the second message will be sent after we have reveiwed your order and will contain specific requirements and shipping instrucitons for your specific order. In most cases all we will need from you is the camera and a fully charged battery. The second order confirmation email will follow upon verification of your order information. Please feel free to email any questions or comments prior to ordering any of our products and services.

If you do not wish to order your conversion using our web page here are a few other options. You may email your order specifications (i.e. Camera model, Astro filter selection, etc..) and we will prepare a specific PayPal or Google Checkout invoice for payment. Please specify which payment service you prefer. Or you may ship your camera directly, including a money order or other certified funds in the package, to the shipping address listed below. Please contact us prior to shipping your camera for clarification of which conversion you are ordering and the total cost of your specific conversion order. Also, please ask any questions you may have concerning your order prior to shipping your camera. We are happy to assist in any way possible.

Shipping Instructions

Please ship your well packaged camera and a fully charged battery (if possible) to the following address:

Spencer's Camera & Photo
Attn: Astro-Conversions
720 Grove Drive
Alpine, UT 84004

Please provide your contact information in the box with your equipment, including name, address, make and model of camera including serial number, and any special instructions as desired. Please provide a fully charged battery with your camera. In most cases we do not need a lens included with the camera, unless we request one. We perform all calibrations with original authorized lenses but will test using your lens as well if desired. Upon shipment please email a tracking number to us if available. When we receive your equipment you will be notified via email that it has arrived.

Conversion Timeline

Upon receipt of your camera the conversion and calibration will normally be performed within 10-15 business days. Of course, there are busier seasons for us and our turnaround times may vary. If you have ordered our Rush Service your conversion will usually be performed within 2-3 business days. If there are any delays you will be notified via email of the delay and informed of the estimated time of completion. You will also be notified via email when the conversion has been completed.

Please email us with any questions you may have: info@spencerscamera.com

---

Testimonials:

Clarence:

Wow, working with you is just like working with my crew space support group at NASA.  I love working with can-do people.   Thanks for the follow up info here.  It all looks good to me and I know we will put together the best camera produced.  It is a pleasure to work with such dedicated people.  Let me know if you have any issues/questions in dealing with NASA.

Again, it is a pleasure to be working with you.

Don Pettit (PH.D.)– NASA Astronaut
ISS Expedition 6 Crew Member; Space Shuttle STS-126 Crew Member; ISS Expedition 30 Crew member.
http://www.jsc.nasa.gov/Bios/htmlbios/pettit.html

---

Dear Clarence,

I got a standard Sony NEX-5 camera and found it’s a single shot colour images quite good. However I was not satisfied with the red colour spectrum in the deep space images and decided to get a conversion done.
It was a pleasure to deal with Spencer’s Camera and my new kit arrived quickly. What a difference it made! The colours are rich and there is less visible noise.
Thanks for the high quality service!

Alex Cherney
Amateur astronomer and photographer
http://www.terrastro.com

---

Spencer’s Camera,

I must admit, I was a little skeptical to use your company for the first time for my astroconversion but the quality workmanship has proven to be worth it.  We finally had clear skies for the past week and the conversion has proven to be wonderful.  All my images are clear of dust and the digital noise is noticeably lower than my earlier camera.  I am confident in shooting very long exposures knowing the results will be great.  Astrophotography is a uniquely difficult hobby and having good equipment makes all the difference.  There is nothing more frustrating than equipment limitations especially poor camera quality.  The time and effort you have invested in developing your astroconversion is well worth the results.

Thanks again for the quality work!
Stephen Sykes

---

Hi,

I have been shooting my new IR Canon 7D camera for a month that I purchased from you. Everything is just wonderful. I love shooting IR with the ease of no lens filters and no long exposures. The images are crisp and sharp with very nice contrast. Thank you very much for the good job and fast delivery.

Best Regards,
Rikio Tamashiro
Kyoto, Japan