total solar eclipse. Our offices will reopen on April 11th at 10:00 AM local time. We apologize for any inconvenience.
Infrared Conversion Order Instructions:
The simplest way to place an order for an IR Conversion is to follow the checkout process on our web page at www.spencerscamera.com. Simply click on the order option of your choice within the left navigation area of our website. After making your selection of the service or product of your choice, select the filter option and any other available options of your choice and click "Place Into Cart". Then, simply complete the order/payment process using the online shopping cart. (Yes, we do accept international orders. Shipping charges for international orders will be automatically calculated at the time of checkout. For Non-US or Non-Canadian customers new requirements apply: International Customers. For other shipping options please contact us for a quote.)
After you have finished the checkout process for your order you will receive two order confirmation emails. The first confirmation message is automatically and immediately generated and will contain the specifics of your order; the second message will be sent after we have reveiwed your order and will contain specific requirements and shipping instrucitons for your specific order. In most cases all we will need from you is the camera and a fully charged battery. The second order confirmation email will follow upon verification of your order information. Please feel free to email any questions or comments prior to ordering any of our products and services.
If you do not wish to order your conversion using our web page here are a few other options. You may email your order specifications (i.e. Camera model, IR filter selection, etc..) and we will prepare a specific PayPal or Google Checkout invoice for payment. Please specify which payment service you prefer. Or you may ship your camera directly, including a money order or other certified funds in the package, to the shipping address listed below. Please contact us prior to shipping your camera for clarification of which conversion you are ordering and the total cost of your specific conversion order. Also, please ask any questions you may have concerning your order prior to shipping your camera. We are happy to assist in any way possible.
Shipping Instructions:
Please ship your well packaged camera and a fully charged battery to the following address:
Spencer's Camera & Photo
Attn: IR Conversions
696 Grove Drive
Alpine, UT 84004
Please provide your contact information in the box with your equipment, including name, address, make and model of camera including serial number, and any special instructions as desired. Please provide a fully charged battery with your camera. In most cases we do not need a lens included with the camera, unless we request one. We perform all calibrations with original authorized lenses but will test using your lens as well if desired. Upon shipment please email a tracking number to us if available. When we receive your equipment you will be notified via email that it has arrived.
Conversion Timeline
Upon receipt of your camera the conversion and calibration will normally be performed within 10-15 business days. Of course, there are busier seasons for us and our turnaround times may vary. If you have ordered our Rush Service your conversion will usually be performed within 2-3 business days. If there are any delays you will be notified via email of the delay and informed of the estimated time of completion. You will also be notified via email when the conversion has been completed.
Please email us with any questions you may have: info@spencerscamera.com
